Free Shipping Over $50
Orders over $50 within the contiguous U.S. qualify for free Ground shipping from our central hub, ensuring swift delivery. For orders under $50, a calculated shipping fee is applied. Most in-stock items are eligible for Same Day Shipping if ordered by 2 p.m. CT, Monday through Friday. Orders placed after 4 p.m. or on weekends ship the following business day. Varied shipping lead times are indicated on product pages or during checkout. For Alaska and Hawaii deliveries, please contact us at 1-844-496-1733. A signature is required for all orders exceeding $300.

Vacuum Cleaners
Risk Free 30-Day Trial Policies – All Vacuums, Excluding Miele’s C3 Series
All vacuum models are subject to a 30-day trial period, with the exception of Miele’s C3 Series, which are subject to 60-day trial period (see more below). The free trial for all vacuum purchases offers pre-paid return shipping good for first 7 days after delivery. In the first seven days after receipt, a Best Vacuum Return Specialist will provide you with a pre-paid, fully insured return label and an RMA number should you need it.  Just box up your vacuum in its original packaging with all included accessories, print your label and take it to your local shipment center so that it may be sent back worry free. Purchasers are responsible for shipping charges after the first 7 days.
*Trial periods will be subject to rejection or replacement parts fees if the product(s) are broken, damaged, or missing any accessories upon returned. Limit one trial period per customer.  Vacuums purchased after initial trial period has begun will not include another trial.

Risk Free 60-Day Trial Policies – Miele’s C3 Series
We are offering a 60-day trial on your Miele C3 model vacuum purchase to ensure that you have enough time to find out if it is the right fit for you and your home. At Best Vacuum, we understand that investing in the highest quality and performance vacuums built is a difficult decision.  That’s why Best Vacuum extends a 60-day free trial on all our high-end Miele C3 vacuums.  We believe so much in the quality and performance of the C3 line of Miele products that we know you will be completely satisfied with your decisions. All other vacuum models are subject to a 30-day trial period. 
The free trial for all vacuum purchases offers pre-paid return shipping good for first 7 days after delivery. In the first seven days after receipt, a Best Vacuum Return Specialist will provide you with a pre-paid, fully insured return label and an RMA number should you need it.  Just box up your vacuum in its original packaging with all included accessories, print your label and take it to your local shipment center so that it may be sent back worry free. Purchasers are responsible for shipping charges after the first 7 days.
*Trial periods will be subject to rejection or replacement parts fees if the product(s) are broken, damaged, or missing any accessories upon returned. Limit one trial period per customer.  Vacuums purchased after initial trial period has begun will not include another trial.

All Other Products
Standard Returns
All Return Merchandise Authorizations must be requested within 30 days of product invoice. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. Returned shipping costs of merchandise is at your own expense.  Refunds will be subject to change at the discretion of Best Vacuum if the previous requests have not been met.  A valid return merchandise authorization # (RMA#) must be given by a Best Vacuum Return Specialist within the trial period before product(s) can be returned to Best Vacuum.  Products that have been returned without a valid return merchandise authorization number written on the package or shipping label will not be accepted/credited. Refunds will be processed within 5 to 7 business days of receipt of delivery. Please allow 3-5 days for the credit to process once we have confirmed the receipt of your return. Call 1-844-496-1733 or email service@bestvacuum.com to request an RMA. 

Exceptions
A few of the items we sell are simply not returnable. Mostly large or special-order items because of shipping costs or manufacturers return policies. The manufacturer will replace any of these items in the event they are damaged in shipping or defective upon receipt, but they cannot be returned or exchanged for any other reason. Here is a list of those special items that are not eligible for return: Miele Rotary Iron, used Austin Air Purifiers, and all Large Commercial Products including Commercial Vacuums.

Orders may be cancelled *prior to shipment any time with no penalties, charges, or restocking fees. *Orders typically ship same day. Orders Shipped will be charged the applicable ground, 2nd-day, or overnight shipping costs if not cancelled before the item ships (weekdays by 2pm CT).

For repairs on your Miele appliance, locate an authorized local repair shop on MieleUSA.com or contact us at 1-844-496-1733 from Monday to Friday, 9 AM to 4 PM CST, for personalized assistance in finding one.

For inquiries regarding other appliances, please call us at 1-844-496-1733 Monday - Friday 9AM - 4PM CST for assistance.

We stand behind every vacuum we sell by providing free, factory-trained warranty support for the duration of the manufacturer's written warranty.  Should you experience a problem with any vacuum we sell, just call our toll free number and you'll talk with an actual human being.  We'll troubleshoot with you over the phone and once we've diagnosed the problem, we'll send you the warranty item free of charge. If a technical repair is needed, we will help you locate a local authorized repair shop for service.  

**Please note, as per manufacturer's warranties we do not provide this free service for water damage or blockages caused by oversized objects sucked into the vacuum.

At Best Vacuum & Appliances we're committed to ensuring you get the best value for your purchase. If you happen to find the same new make and model offered for a lower price on another website, simply reach out to us via chat, email, or phone, and we'll gladly match any qualified offer. Please note that the item must be currently in stock and available for ordering from an authorized dealer to qualify for our price matching policy.

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Best Vacuum & Appliances, LLC
120 Prarie Lake Road, Unit C
East Dundee, IL 60118
Email: service@bestvacuum.com